Legals – Norfolk Prime Property Care (NPPC)
Last updated: 16 January 2026
Business Compliance, Privacy & Terms of Service
1. Who We Are
Norfolk Prime Property Care (“NPPC”, “we”, “us”) is a professional property care service based in Norwich, UK, operated by Luke Prior (Sole Trader). We provide specialised maintenance, cleaning, gardening, handyman, and licensed waste clearance services for private residents, estate agents, and local authorities.
- Trading Address: 136 Lakenham Road, Norwich, Norfolk, NR4 6BB
- Phone: 07423 295097
- Email: admin@nppc.uk
2. Licensing & Insurance
NPPC is committed to the highest standards of professional compliance:
- Waste Carrier Licence: Registered Upper Tier Waste Carrier with the Environment Agency.
- Licence Number: CBDU614207
- Public Liability Insurance: Fully insured to the value of £5,000,000 (Five Million Pounds), specifically tailored for domestic property compliance and local authority standards.
3. Privacy Policy (UK GDPR)
3.1 What Data We Collect
We only collect information essential to providing our services: Name, property address, contact details, and service history.
3.2 How We Use Your Data
Data is used for quoting, scheduling, invoicing, and meeting legal obligations (such as Waste Transfer Notes). We do not sell or share your data with third-party marketing companies.
3.3 Data Retention
- Job Records & Invoices: Retained for 6 years for tax and accounting purposes.
- Waste Documentation: Retained as legally required by the Environment Agency.
- Enquiries: Non-booked quotes are deleted after 12 months.
4. Social Media & Filming Policy
To showcase our workmanship, we frequently capture “Before & After” content for platforms like Facebook, Instagram, and LinkedIn.
- Consent: We seek verbal or written consent before filming or photographing inside private living areas.
- Anonymisation: We proactively blur or crop out house numbers, vehicle registrations, family photos, and sensitive documents.
- Opt-Out: Customers may request the removal of any image or video featuring their property at any time; we will comply within 48 hours.
5. Terms of Service
- Quotes: All quotes are free, transparent, and valid for 30 days.
- Access: Customers must ensure safe access to the property, including securing pets and providing parking where necessary.
- Payments: Payment is due upon completion of works unless a prior arrangement (e.g., for Estate Agents) has been made.
- Cancellations: We request at least 24 hours’ notice for cancellations. Short-notice cancellations may incur a small fee to cover travel or preparation costs.
6. Environmental & Waste Statement
As a licensed waste carrier, NPPC operates under a “Zero Fly-Tipping” policy.
- All waste is disposed of through authorised UK transfer stations.
- We prioritise Upcycling & Resale to minimise landfill impact.
- We reserve the right to refuse the removal of hazardous materials (e.g., asbestos, chemicals) that fall outside our current license scope.
7. Cookie & Website Data
Our website uses minimal functional cookies to ensure a secure browsing experience and basic anonymous analytics to monitor site performance. You can manage cookie preferences through your browser settings.
8. Complaints Procedure
We pride ourselves on reliability. If you are not satisfied with a service, please contact us directly at admin@nppc.uk. We aim to respond within 5 working days to resolve any issues fairly and promptly.